Arborday.org Privacy Statement
We take your privacy very seriously. Arborday.org is hosted on computers that are secured behind a strong firewall, and all sensitive
information is encrypted on our servers using the latest encryption methods. Modern security precautions are taken to ensure data integrity and security.
User Accounts
We collect information when a visitor creates a user account on our website in order to place an order or to receive email newsletters.
Whenever you create or update your account, all information
is transfered via SSL (Secure Socket Layer).
Email
Your email address will never be shared, loaned or sold to any other group, individual or business. We will never give your email address
to any third party unless legally required to do so. Opt-in email newsletter subscriptions can be added or canceled at any time. This can be done
in the "My Account" section under the "More" tab.
Cookies
Our shopping system uses temporary cookies to enable you to add items to your shopping cart. No personal data is collected
through the use of cookies. More about that.
Mail
If you have supplied a postal address online, you
may receive periodic mailings from us with information about trees,
services or upcoming events. If you do not wish to receive such
mailings, please let us know by
sending us email or writing to us at the address below. Be
sure to provide your exact name and address so we can honor your
request. Unless you have indicated that we should not share your
name, you may also receive mailings from other reputable organizations
from time to time.
Children
The Arbor Day Foundation has a long-standing commitment to helping children learn about the planting and care of
trees. Honoring that commitment, this site will continue to present
reliable information to young people as well as adults. This information
will be presented in a proper and educational context, and
will at no time include references or images that would be inappropriate
for children at home or in a classroom setting.
Shipping
All trees delivered as part of our membership packages are shipped for free.
Shipping costs for our nursery trees are $4.95 for any order under $50. Orders over $50 are shipped for free.
Trees are shipped at the right time for planting where you live. Credit cards are charged no more than 30 days prior to shipment.
Guarantee
Your order is guaranteed to arrive in a good, healthy condition, at a suitable time for planting.
Each tree and plant is guaranteed to grow, or we'll replace it at one half the original price plus
shipping and handling. Please contact us.
Refunds
All refunds will be provided as a credit to the credit card used at the time of purchase within five (5) business days upon receipt of the returned merchandise.
Nursery trees: Free replacement or 100% refund is issued if trees arrive in poor condition or if
trees do not survive within one year of planting. After one year, 1/2 price replacement is offered (original price plus S&H.)
Membership Trees: Free replacement or 100% refund is issued if trees arrive in poor condition or trees do not
survive within one year of planting. After one year or if multiple replacements have been requested on the same package, then
we ask for $3.50 to cover shipping & handling.
Non-Tree Items: Please contact us with 30 days to setup a refund or replacement.
Advertising
We sometimes use third-party advertising companies to serve ads when you visit our website. These
companies may use information (not including your name, address, email address or
telephone number) about your visits to this and other websites in order to provide
advertisements about goods and services of interest to you. If you would like more
information about this practice and to know your choices about not having this information
used by these companies, click here.
Questions regarding our privacy policy
may be directed to our webmaster
or mailed to:
The Arbor Day Foundation
211 North 12th Street
Lincoln, Nebraska 68508
(402) 474-5655
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